Terms of Service

Livovantae (hereinafter referred to as “we” or “us”) provides this Service Policy to outline the terms and conditions for using our online store.

1. Introduction & Scope

This policy applies to all activities undertaken when browsing our website, placing orders, receiving support, or accessing services available from us.
By using our online store, you agree to the guidelines described here.

2. User Accounts & Website Responsibility

Users are responsible for ensuring that any personal information submitted is accurate and complete.
We may adjust access to parts of the website for operational, maintenance, or security reasons when needed.

3. Products, Stock & Pricing

Product descriptions, availability, features, and pricing may be updated when required.
We maintain the right to adjust quantities, discontinue items, or correct pricing or listing errors.

4. Orders & Payment

Orders are subject to confirmation before processing and preparation for shipment.
Full payment is required at checkout for an order to move forward.
Should an error or issue arise, we may contact the customer for clarification or cancel the order when necessary.

5. Shipping Policy

We ship within Australia only.
Orders of 90.99 AUD and above receive free shipping; orders below this amount incur a 9.99 AUD fee.
Orders are typically processed within 1–3 business days, with estimated transit time of 5–8 business days.
More information can be found at: Shipping Policy

6. Order Cancellation

Orders may be cancelled only if they have not yet been dispatched.
To request cancellation, please contact us with your order number and proof of payment.
Approved cancellations will be refunded within 1–3 business days, to the original method of payment.
Further details can be viewed at: Order Cancellation Policy

7. Returns & Exchanges

Eligible returns and exchanges may be requested by contacting us directly with your order number, supporting information, and your request.
Refunds for approved returns are processed within 1–3 business days to the original method of payment.
Exchanges are prepared and shipped within 1–3 business days after the returned item is assessed and accepted.
Full rules are listed at: Return & Exchange Policy

8. Disputes & Resolution

If concerns arise regarding orders or service use, we encourage customers to contact us first to seek a satisfactory resolution.
Where a dispute cannot be resolved informally, available remedies will follow applicable requirements where our service is provided.

9. Privacy & Data Protection

Information collected while using our online store is handled according to our Privacy Policy.
Customers retain rights to access, correct, or request removal of personal information where applicable, and may withdraw consent for optional processing.
Details may be viewed within the Privacy Policy

10. Intellectual Property

Content on the website—including text, layout, and photography—is protected and may only be used for personal and noncommercial purposes.
Reproduction or distribution without written permission is not allowed.

11. Limitation of Liability

We strive to maintain accurate listings and reliable order processing.
However, we cannot be responsible for indirect loss or inconvenience arising from circumstances outside our reasonable control, including delays or service interruption.

12. Policy Changes

We may amend this Service Policy when website features or requirements change.
Updates become effective upon posting, and continued use of the website indicates acceptance of revised terms.

13. Contact Information

For questions, service requests, or assistance, please reach us via:
Address: 5300 E National Cemetery Rd, Florence, SC 29506-5904, US
Phone: +1 (607) 624-7811
Email: info@livovantae.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)