Refund Policy

Livovantae (hereinafter referred to as “we” or “us”) sets out the following policy for orders placed through our online store.

1. Validity Period

Returns and exchanges may be requested within 45 days from the date the parcel is signed for.

2. Eligibility for Returns & Exchanges

You may request a return or exchange under any of the following circumstances:
• The product arrives with visible defects
• A quality issue is discovered upon inspection or use
• The product presents abnormal conditions such as odor or severe color variation
• The item received does not match the description or the order placed
• Change of mind returns or exchanges without stated reason are accepted

3. Return & Exchange Procedure

• Contact us via email or phone to request a return or exchange. Please provide your order number, proof of purchase, your reason for the request, and supporting photos or videos
• Our service team will review your request as soon as possible. If approved, we will notify you using your provided contact details and share the return instructions together with the return address
• Return the product to the designated return address and keep your shipping receipt for reference
• Once the returned item is received, we will conduct an inspection to confirm the reported issue
•For returns: After confirmation, we will process your refund within 1–3 business days, and funds will be returned to the original payment method

•For exchanges: Upon confirmation, we will arrange shipment of the replacement item within 1–3 business days

Return Address: 5300 E National Cemetery Rd, Florence, SC 29506-5904, US

4. Shipping Fee Rules

• If the return is due to product defects, quality issues, odor, severe color variation, or incorrect items, all related shipping costs will be covered by us
• For change-of-mind requests, the cost of returning the item will be the responsibility of the customer

5. Notes & Responsibility

• Returned items should include all packaging and accessories and be kept in acceptable condition
• If damage or loss occurs during transit, please notify us promptly so we can assist with next steps
• If inspection results do not support the stated reason, the request may be denied and additional shipping costs may apply

6. Return Label

Each parcel includes a return label to support the return process.

7. Contact Us

For return or exchange requests or to check the progress of an ongoing case, please reach out using the details below:
Address: 5300 E National Cemetery Rd, Florence, SC 29506-5904, US
Phone: +1 (607) 624-7811
Email: info@livovantae.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)