Order Cancellation Policy

Livovantae (hereinafter referred to as “we” or “us”) outlines below how customers may request to cancel an order placed through our online store.

1. When an Order May Be Cancelled

Customers may request cancellation if the order has not yet been processed for shipment.
Once an order has been dispatched, it may no longer be cancelled and may instead be eligible for return or exchange under applicable return procedures.

2. How to Request a Cancellation

To request an order cancellation, please follow the steps below:
• Contact us via email or phone and submit a cancellation request. Provide your order number, proof of payment, and any relevant details
• Our service team will review your request as soon as possible. If the cancellation is approved, we will notify you promptly and proceed with refund arrangements

3. Refund Processing

Once an order cancellation has been confirmed, we will process the refund within 1–3 business days.
The refund will be returned to the original method of payment used at checkout, including but not limited to bank cards, Visa, or MasterCard.

4. Contact Details

For cancellation requests, updates, or questions, please contact us through the following:
Address: 5300 E National Cemetery Rd, Florence, SC 29506-5904, US
Phone: +1 (607) 624-7811
Email: info@livovantae.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)